1. Overview

This Privacy Policy explains how Anavsan, Inc. ("Anavsan," "we," "us," or "our") collects, uses, shares, and protects your personal information and the choices you have regarding your data. Anavsan is an AI-powered Snowflake optimization platform that continuously monitors and optimizes your Snowflake infrastructure for cost efficiency and performance.

2. Scope

This Privacy Policy applies to personal information processed by Anavsan through our website (www.anavsan.com), web application, dashboard, API, and related services (collectively, the "Services"). All personnel processing personal information on behalf of Anavsan are expected to comply with this Privacy Policy.

3. What Personal Information Do We Collect?

Account Creation

When you create an Anavsan account, we collect personal information including: name, email address, company name, physical address, phone number, and account authentication credentials.

Communications with Us

We may collect personal information when you request support, register for newsletters, contact our sales team, or otherwise communicate with us, including email address, phone number, and communication content.

Snowflake Metadata & Logs

To provide our optimization services, Anavsan collects the following data from your Snowflake account (with your explicit authorization):

• Query Metadata: Query IDs, execution time, duration, warehouse utilization, CPU and memory consumption, and query status

• Query Templates: Query structure and patterns (without actual business data or PII contained in queries)

• Warehouse Information: Warehouse names, sizes, configurations, scaling policies, and performance metrics

• Snowpipe Configurations: Snowpipe metadata, load history, and performance statistics

• Cortex AI Usage: AI model usage patterns and inference costs

• Serverless Functions: Function execution metrics and resource consumption

• Storage Metrics: Storage usage, growth trends, and table statistics

• Performance Logs: Execution logs and diagnostic information for optimization analysis

  
  

Important: Anavsan does not collect actual query data, business data, personally identifiable information from query results, or any sensitive customer data. We only collect metadata, logs, and configuration information necessary for optimization.

Usage Information

We collect information about how you interact with our Services, including page views, features accessed, time spent in dashboard, and actions taken within the platform.

Device Information

We automatically collect information about your device including IP address, browser type, operating system, referral source, and device identifiers.

Third-Party Integrations

If you authorize Anavsan to integrate with other services (such as analytics platforms), we may collect information from those integrations as authorized by you.

4. How We Use Your Information

To Provide and Improve Our Services

• Deliver Snowflake optimization recommendations and cost reduction strategies

• Analyze warehouse performance and identify optimization opportunities

• Monitor query performance and detect bottlenecks

• Generate insights about your Snowflake usage patterns

• Provide technical support and troubleshooting

• Develop and test new features and improvements

• Conduct research and analytics to enhance our platform

  
  

For Account Management

• Manage your account and user access

• Process payments and billing

• Send transactional notifications (service updates, alerts, security notifications)

• Verify your identity and prevent fraud

• Maintain account security and detect unauthorized access

  
  

For Marketing and Communications

• Send promotional emails and newsletters about Anavsan features and services (with your consent)

• Notify you about optimization tips, best practices, and cost-saving opportunities

• Conduct surveys and gather feedback

• Personalize your experience

  
  

For Legal and Security Purposes

• Comply with legal obligations and law enforcement requests

• Prevent fraudulent activity and security breaches

• Enforce our Terms of Service and other agreements

• Protect our rights, property, and safety

  
  

De-Identified and Aggregated Data

We may create de-identified and aggregated insights from your data that cannot identify you individually. These may be used for research, industry benchmarking, product development, and trend analysis.

5. How We Share Your Information

Service Providers

We share information with vendors and service providers who assist with our operations, including cloud infrastructure providers, payment processors, customer support platforms, and analytics tools. These providers are contractually obligated to protect your information.

Business Partners

We may share information with business partners when jointly offering products or services (with notification to you).

Legal Requirements

We may disclose your information when required by law, legal process, court order, government request, or when we believe disclosure is necessary to protect our rights, your safety, or the public.

Business Transfers

If Anavsan is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

Data Processors

When processing Snowflake data on your behalf, Anavsan acts as a data processor under your instructions. You remain the data controller and determine how your data is processed. We have Data Processing Agreements in place to govern this relationship.

6. Snowflake Data Processing

Authorization and Consent

You explicitly authorize Anavsan to access your Snowflake account through OAuth or API credentials. You can revoke this access at any time through your Snowflake account settings or Anavsan dashboard.

Data Security

• Credentials are encrypted and stored securely

• Metadata is transmitted over encrypted connections (TLS 1.2+)

• Access logs track all data retrievals

• We implement role-based access controls within Anavsan

  
  

Data Isolation

Your Snowflake metadata is isolated from other customers' data. We use customer-specific encryption keys and maintain strict data segmentation.

Limitations on Use

Anavsan will only use Snowflake metadata for the purposes of:

• Providing optimization recommendations

• Analyzing performance and costs

• Improving our Services

• Generating aggregated benchmarks (without identifying your data)

  
  

Anavsan will not use your data for:

• Selling or sharing with third parties for their marketing

• Creating individual customer profiles for third parties

• Any purpose beyond Snowflake optimization and platform improvement

7. Technologies & Tracking

Cookies and Similar Technologies

We use cookies, pixel tags, and similar tracking technologies to enhance your experience, analyze usage, and improve our Services.

Analytics

We use analytics tools including Google Analytics to understand how users interact with our website and Services. For more information, visit Google Analytics Privacy Policy.

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect functionality.

Do Not Track

We do not respond to or honor "Do Not Track" signals.

8. Your Choices

Email Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email. You will continue to receive transactional emails related to your account and service.

Marketing Preferences

You can manage your marketing preferences in your account settings or by contacting us.

Snowflake Data Access

You can revoke Anavsan's access to your Snowflake account at any time through Snowflake's account settings or the Anavsan dashboard.

9. Your Rights

General Rights

Depending on your location, you may have the right to:

• Request confirmation of whether we process your personal information

• Access a copy of your personal information

• Correct inaccurate or incomplete information

• Request erasure of your personal information (subject to legal obligations)

• Restrict our processing of your information

• Receive your personal information in a portable format

• Withdraw consent at any time

  
  

European Economic Area (EEA), United Kingdom, and Switzerland

If you are based in the EEA, UK, or Switzerland, you have additional rights under GDPR and similar regulations. Anavsan adheres to Privacy Shield principles and provides Standard Contractual Clauses for data transfers. You may lodge a complaint with your local Data Protection Authority.

California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) to know what personal information is collected, request deletion, and opt out of certain processing.

Exercising Your Rights

To exercise any of these rights, contact us using the information below. We will verify your identity and respond within the timeframe required by applicable law.

10. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, and disclosure, including:

• Encryption in transit (TLS 1.2+) and at rest

• Secure authentication and access controls

• Regular security audits and penetration testing

• Employee training on data protection

• Incident response procedures

However, no security system is completely impenetrable. While we implement strong protections, we cannot guarantee absolute security. If we become aware of a security breach, we will notify affected individuals as required by law.

11. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Information: Retained while your account is active and for 30 days after deletion

• Snowflake Metadata: Retained for 12 months unless you request earlier deletion

• Usage Logs: Retained for 90 days for security and analytics purposes

• Backups: May be retained longer for disaster recovery

12. International Data Transfers

Your personal information may be transferred to, processed, and stored in the United States or other countries, which may have different data protection laws than your home country. By using Anavsan, you consent to such transfers. For EEA, UK, and Swiss residents, we use Standard Contractual Clauses to ensure adequate protection.

13. Children's Information

Our Services are not directed to children under 13 (or other applicable age), and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through email or prominently displayed on our website. The "Effective Date" at the top indicates the last update. Continued use of our Services constitutes acceptance of updated policies.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Anavsan, Inc.

Email: privacy@anavsan.com
Website: www.anavsan.com

For Data Subject Requests:
dpo@anavsan.com

For EEA/UK/Switzerland Residents:
You may also lodge a complaint with your local Data Protection Authority if you believe we have violated your data protection rights.

© 2025 Anavsan, Inc. All rights reserved. | Last Updated: January 2025